Return & Refund Policy

At Phoenix Skye Supply, we want you to shop with confidence. If something isn't right with your order, we're here to help.

We offer free 30-day returns on eligible purchases, including complimentary prepaid return shipping labels for approved returns.

30-Day Return Policy

You have 30 days from the date your order is delivered to request a return.

To qualify for a standard return, items must:

• Be unused and in their original condition.

• Have all original packaging, tags, and seals intact, where applicable.

• Include proof of purchase or an order confirmation.

For hygiene and safety reasons, opened or used skincare, beauty, and personal care products generally cannot be returned unless they arrive damaged, defective, or incorrect, or applicable law requires otherwise.

How to Start a Return

To request a return, contact us at phoenixskyesupply@gmail.com with your order number and reason for returning the item.

Once your return is approved, we'll provide a prepaid return shipping label at no cost to you, along with instructions for sending your item back.

Our return address is:

Phoenix Skye Supply
549 Ashmoor Ln
Lexington, NC 27295
United States

Please do not send products back before contacting us. Unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at phoenixskyesupply@gmail.com.

We will review the issue and work with you to arrange an appropriate resolution, such as a replacement or refund, at no additional cost where applicable.

We may request photos to help us resolve the issue efficiently.

Non-Returnable Items

For standard change-of-mind returns, the following items are generally ineligible:

• Opened or used skincare, cosmetics, and personal care products.

• Products with broken or removed hygiene seals.

• Items that have been damaged or altered after delivery.

• Products specifically identified as final sale, where permitted by law.

These exclusions do not affect your rights regarding damaged, defective, incorrect, or otherwise nonconforming products.

If you're unsure whether your purchase qualifies, please contact us before submitting a return.

Exchanges

We do not currently offer direct exchanges.

If you'd like a different product, we recommend requesting a return for your eligible item and placing a new order once your return has been approved.

If we sent you the wrong item or your purchase arrived defective, please contact us so we can arrange an appropriate resolution.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method, generally within 10 business days. Your bank or payment provider may require additional time to post the funds.

If more than 15 business days have passed since your refund was approved, please contact phoenixskyesupply@gmail.com.

Refunds of original shipping charges will be handled according to applicable law and the circumstances of the return.

International Returns

International customers should contact us before returning an item so we can provide appropriate instructions.

Return eligibility, shipping arrangements, and refund requirements may vary by destination and applicable consumer protection laws.

European Union Right of Withdrawal

For eligible purchases delivered to consumers in the European Union, customers generally have the right to withdraw from their purchase within 14 days of receiving the goods, without providing a reason.

Certain exceptions may apply, including sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.

Customers can exercise their withdrawal rights by contacting phoenixskyesupply@gmail.com. Any applicable statutory return, reimbursement, and consumer guarantee rights remain unaffected by this policy.

Contact Us

For questions about returns, refunds, or order issues, contact:

Phoenix Skye Supply
phoenixskyesupply@gmail.com

We're committed to making your shopping experience as smooth and enjoyable as possible.