Shipping Policy

Phoenix Skye Supply

At Phoenix Skye Supply, we're committed to providing a convenient, reliable shopping experience. We offer affordable shipping options, transparent pricing, and tracking information to help you stay informed every step of the way.

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and major holidays. Processing times may vary during periods of high demand.

Once your order ships, you'll receive a shipping confirmation email with tracking information.

Domestic Shipping (United States)

We offer the following shipping options for eligible orders within the United States:

Shipping Method	Orders Under $36.99	Orders $36.99+
Standard Shipping (3–5 business days)	$7.99	FREE
Expedited Shipping (2 business days)	$9.99	$2.99

Free Standard Shipping: All qualifying U.S. orders totaling $36.99 or more receive free standard shipping. No promotional code is required.

Expedited Shipping: Customers may select our expedited shipping option at checkout for faster delivery. Orders qualifying for free standard shipping may upgrade to expedited shipping for $2.99.

Delivery estimates are based on business days and are not guaranteed. Transit times may vary depending on your location, carrier availability, weather, holidays, and other circumstances beyond our control.

International Shipping

International shipping is available to select destinations, depending on product eligibility and shipping carrier availability. Shipping costs and available delivery methods are calculated at checkout.

International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country. Unless otherwise indicated at checkout, these charges are the customer's responsibility.

International delivery times vary by destination, customs processing, and carrier service. Our domestic free-shipping promotion does not apply to international orders.

Order Tracking

Once your order has shipped, you'll receive an email containing your tracking information. You can use this information to follow your shipment's progress through the designated carrier.

Please allow time for tracking updates to appear after your shipping confirmation.

Multiple Shipments

Orders containing multiple products may occasionally be shipped in separate packages or from different fulfillment locations. If this occurs, you may receive multiple tracking numbers.

Shipping Delays and Delivery Issues

Although we make every effort to ensure timely delivery, delays may occur due to carrier disruptions, severe weather, holidays, customs processing, or other unforeseen circumstances.

If your package is significantly delayed, arrives damaged, or appears to be missing, please contact our customer support team so we can assist you.

Contact Us

If you have questions about shipping or need assistance with an order, please contact us at phoenixskyesupply@gmail.com.

Thank you for choosing Phoenix Skye Supply. We appreciate your support!